FAQ

Is the timber used treated?

Yes, all the timber used is treated to min H3.

Is the paint and stain good for outdoor purpose?

Yes, all the paints used on the outdoor furniture’s are good for outdoor purpose, sun / rain no issues.

What type of wood do you use?

We use pine treated, unless specified.

All screws good for outdoor purpose?

Yes, we use galvanized screws and nails which is good for outdoor purpose, we use stainless screws on special request (extra charges applies).

Do your products come already assembled?

Yes, all the product comes fully assembled and ready to use.

Can you supply as a kitset?

Yes, some products can be supplied as kitset; basic tools may need to assemble them.

Is pickup available?

Yes, pickup available from Rosehill Papakura area.

Do you deliver or courier?

Yes, we do deliver for bigger items in an around Auckland (Please check delivery terms and charges on delivery page) and smaller items we courier, we use cheapest courier option (NZ post).

Do you deliver outside Auckland?

Yes, we do deliver outside Auckland too; we use Mover Company to deal with the customer directly.

Do you refund the deposit or the money?

All the items are made to order, V’s Craft furniture does not offer refunds on any purchases. Please select your purchase carefully or contact us if you have any questions before completing the purchase. You can talk to us before purchasing the items.